Refund & Return Policy

At Gun Lowers Inc., we are committed to providing quality products and excellent customer service. Please read our Refund & Return Policy carefully before placing an order.

By making a purchase from our website, you agree to the terms outlined below.

Return Eligibility

We accept returns on eligible products within 30 days of the delivery date.

To qualify for a return, the item must:

Be unused and in new condition.
Be returned in its original packaging.
Include all original accessories, documentation, and components.
Show no signs of installation, modification, or damage caused after delivery.

Products that do not meet these requirements may not be eligible for a refund or exchange.

Non-Returnable Items

For safety, legal, or hygiene reasons, certain items cannot be returned once shipped or delivered. These may include:

Items marked as final sale.
Clearance or closeout merchandise.
Products that have been installed, modified, or damaged by misuse.
Products missing original packaging or components.
Gift cards (if offered).

If a product is identified as non-returnable, this will be stated on the product page when applicable.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive:

A damaged item,
A defective product,
An incorrect item, or
An item with missing components,

contact our customer support team within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will review your request and work with you to resolve the issue as quickly as possible.

Return Authorization

Before sending any item back, you must contact our customer support team to request return authorization.

Returns sent without prior authorization may be refused or delayed.

Once approved, you will receive return instructions, including the return shipping address.

Refund Process

After your returned item is received and inspected, we will notify you of the status of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your financial institution or payment provider.

Shipping Charges

Original shipping charges are generally non-refundable unless:

We shipped the wrong item,
The product arrived damaged due to shipping, or
The return is the result of our error.

Unless otherwise required by law or agreed upon by us, customers are responsible for return shipping costs.

Exchanges

If you need a different item or replacement, please contact our customer support team.

Eligible exchanges are subject to product availability.

If the requested replacement is unavailable, a refund or store credit may be offered, depending on the circumstances.

Order Cancellations

Orders may be canceled before they enter processing or shipment.

Once an order has been processed or shipped, it cannot be canceled and must follow the return process described in this policy, if eligible.

Refused Deliveries

If a shipment is refused or returned because of an incorrect shipping address provided by the customer or failure to receive the package, additional shipping charges may apply before the order can be reshipped.

Missing Packages

If your tracking information indicates that your package was delivered but you did not receive it, please contact the shipping carrier first.

If you still need assistance, contact our customer support team and we will help investigate the issue.

Inspection of Returned Items

All returned products are inspected upon receipt.

We reserve the right to reduce or deny a refund if the returned item:

Shows signs of use or installation.
Is damaged after delivery.
Is missing original packaging or components.
Is returned in a condition different from how it was shipped.

Warranty Information

Any manufacturer warranty applicable to a product remains subject to the manufacturer’s terms and conditions.

Where applicable, customers should follow the manufacturer’s warranty process for warranty-related claims.

Contact Us

If you have any questions regarding our Refund & Return Policy or need assistance with a return, please contact our customer support team through the Contact page on our website.

Our team is committed to providing prompt and professional assistance with every order.

Policy Updates

Gun Lowers Inc. reserves the right to modify this Refund & Return Policy at any time.

Any changes will become effective immediately upon posting the updated policy on this page. We encourage customers to review this policy periodically before making a purchase.